1. Information we process
Depending on how a business uses the service, the platform may process account and workspace information, business messaging identifiers, phone numbers, contact lists uploaded by authorized users, message content, message delivery information, campaign records, agent activity and technical logs required to operate and troubleshoot the service.
2. Messaging API credentials
Business users may provide a third-party messaging API access token, Business Account ID and Phone Number ID. Credentials are kept on the server for the purpose of making authorized API requests for that business workspace. Sensitive credentials are not intentionally displayed back in full after they are saved.
3. How information is used
Information is used to provide messaging features, display incoming and outgoing conversations, send approved campaigns and templates, manage agents and contacts, show delivery or webhook status, maintain account security, prevent misuse and diagnose service problems.
4. Third-party messaging services
The service can integrate with business messaging services provided by Meta. When a business uses those features, information may also be processed by Meta under its applicable terms and privacy policies. BulkMessageWala does not replace the business's obligations under the applicable platform policies.
5. Sharing of information
We do not sell customer conversation data. Information may be disclosed when necessary to operate the service through infrastructure or service providers, when required by law, or when an authorized business account instructs the platform to transmit information through the connected third-party messaging platform.
6. Retention and security
Data may be retained while a business account is active and for a reasonable period needed for service operation, backups, security, dispute handling or legal obligations. Access is restricted according to user roles and server-side controls. No internet-connected system can guarantee absolute security.
7. Your choices and deletion
Authorized business users can manage contacts and other records available inside the application. Requests to remove account-related data can also be made through our Data Deletion page.
8. Changes to this policy
We may update this policy when the service, legal requirements or our data practices change. The latest revision date will be shown at the top of this page.
9. Contact
For privacy questions or data requests, contact BulkMessageWala support at 6264544290.
Independent service
BulkMessageWala is an independent service and integrates with third-party business messaging services. It is not affiliated with or endorsed by Meta or any messaging platform provider.